At California Steam Clean, we understand that if you’ve experienced water damage, the process of getting life back to normal can seem daunting. Rest assured that although this is a one-time experience for you, our water damage restoration company handles these types of situations every day. 

As a family-owned business, California Steam Clean wants to get you back to normal fast. We encourage you to call us as quickly as possible so that together, we can think through your situation and decide on the most expedient path to get you back to a normal life.

How do I evaluate my water damage? 

First, determine what type of water damage you have: 

• White Water Damage 

White water damage is the least toxic type of water damage. Typically, this type of damage occurs when pipes burst or sinks and bathtubs overflow. Since it’s sewage- and chemical-free, this water poses no real health threat. 

If it’s caught in time, this type of water damage can usually be cleaned (with caution) by the homeowner using towels, shop vacs, and large fans. It’s important to note, however, that if the water has gone undetected for an extended period of time, professionals may be required. 

• Greywater Damage

Greywater damage typically occurs when toilets or sewage systems are the sources of the water. Sometimes, especially if there is no visible waste in the water, this type of damage does not endanger humans and can be cleaned by the homeowner. 

However, if waste is present in the water, it is critical to have professionals disinfect any damaged areas to prevent potential issues later on. Should mold be detected, professionals must be called to prevent the possibility of further damage in the future. 

• Blackwater Damage 

Blackwater damage is the most serious of all types of water damage. As it occurs when sewage is present or there are floodwaters of any kind, professionals need to be called as quickly as possible to remedy this problem. It is imperative that you NOT remain in a structure damaged by black water, as there are likely hazardous toxins present. 

Steps To Take While Waiting For Your Water Damage Restoration Company

If you have determined you are dealing with white or greywater damage and it is safe for you to remain in your structure, follow these steps while waiting for professionals to arrive: 

• Disconnect any items plugged into outlets.

If you can safely do so, unplug all items plugged into outlets. You may not be able to determine if electrical damage has occurred, so unplug any items to prevent further damage. 

• Document your water damage. 

Take pictures, or video if possible, of all damaged areas. Taking special note of any separately insured items like artwork or jewelry. Once you have taken all necessary pictures, begin making a list of damaged items in each room.

• Remove and dry salvageable items. 
• Call your insurance agent. 

Most homeowners and rental policies cover water damage. Call your insurance agent to discuss what your policy covers. Be sure to ask if there are special instructions you should follow in order to file a claim. 

How do I choose a company to handle my water damage? 

The fastest way to find out about a quality company is to search their business name on the internet. You may find out more than you wanted to know! They should have quality community referrals and provide their customers with a satisfaction guarantee.

Your water damage restoration company should have licenses and insurance. At California Steam Clean, we believe professional water damage restoration companies should also have a certification from the Institute of Inspection Cleaning and Restoration (IICRC), which ensures they are compliant with industry standards, including professionally trained staff that can outline the restoration process for you from the beginning to end.

What can I expect from my water damage restoration company? 

In addition to having licenses, insurance, and IICRC certification, your water damage restoration company should come to your location quickly. They should also provide you with a thorough estimate. They should work hand-in-hand with your insurance company, and provide a guarantee of their work. Ask the company you’re interested in these questions upfront to be sure you’re dealing with a reputable company.

At California Steam Clean, we have licenses, insurance, and IIRC certification. Our family-owned business provides 24/7 free estimates and a 100% satisfaction guarantee. We make getting you back to normal our business, and we take it personally.